prserv.exe version 2.0 To assist in troubleshooting, you have been provided with an executable file (prserv.exe) to be run on your PC. Prserv.exe serves as a log server that captures debug information sends by the ATA software to your PC's IP address/port. Prserv.exe will compile the debug information from the ATA into a readable log file. To enable your ATA to send its debug information, you need to set the NPRINTF configuration parameter to your PC IP address and an available port, illustrated as follows: . where is the IP address of your PC, and is any unused port (can be any number from 1024 to 65535) on your PC. To enter the IP address and port number, use voice menu (IVR) option 81# (or from the ATA configuration web page, look for the NPRINTF parameter). From the voice menu, you will use * for entering the dot character: e.g., for a computer with the IP address 192.168.2.170 and an unused port number 9001 (192.168.2.170.9001), you would enter the following on your telephone handset: 192*168*2*170*9001# Follow the voice menu option to save the parameter value. To operate the debug capture program "prserv.exe", place the prserv program in a folder on your PC, and at the DOS prompt of the folder where you have placed it, enter: C:>prserv where is the port number you have selected. If is omitted, the port assumed is 9001. The output of the debug information recieved by prserv is sent to the DOS screen and the file .log (in this case, 9001.log). Once you are finished capturing debug information, you can stop the log program by entering CNTL-C at the DOS prompt. If you restart the process without changing the name of the log file, any new debug information will be appended to the end of the original file. NOTE: This version of prserv contains -t option, when specified, will record the local time on the PC when each line of debug trace log is received. e.g. C> prserv -t 9001